{"id":1388,"date":"2020-05-29T10:34:25","date_gmt":"2020-05-29T10:34:25","guid":{"rendered":"https:\/\/www.newbettingsites.co\/?page_id=1388"},"modified":"2021-08-02T09:36:58","modified_gmt":"2021-08-02T09:36:58","slug":"how-to-make-a-complaint-through-ibas","status":"publish","type":"page","link":"https:\/\/www.newbettingsites.co\/articles\/how-to-make-a-complaint-through-ibas\/","title":{"rendered":"How To Make A Complaint Through IBAS"},"content":{"rendered":"

\"ibas\"The Independent Betting Adjudication Service is designed to offer bettors an Alternative Dispute Resolution service, providing an impartial and informed adjudication on disputes that crop up from time to time. In order to take advantage of it you\u2019ll first need to ensure that you have gone through your betting company of choice\u2019s internal resolution service.<\/p>\n

If you head to the IBAS website you\u2019ll be able to fill in a form to see whether you have a claim and, if you do, you\u2019ll be guided through the process of putting it forward to them. In 2019 there were 6,282 requests for their services, with customers going on to win total payment of \u00a3634,426, so it\u2019s clear that the service does work if you find yourself going up against an operator.<\/p>\n

How IBAS Works<\/h2>\n

\"ibasThe most important thing to realise is that you can only approach the Independent Betting Adjudication Service<\/a> if you are able to prove that you have exhausted all options of setting your dispute with the betting company that you\u2019re up against. If you haven\u2019t made every effort to resolve it with them then IBAS will simply through your claim out.<\/p>\n

You\u2019ll also have to agree with the IBAS terms and conditions before they\u2019ll take a look at your claim. Once you\u2019ve done that, though, you\u2019ll put forward a written explanation of the problem that you\u2019re faced with, along with any photographic evidence, and IBAS will then look at the case. The panel will decide which arguments are relevant, with writing and presentation skills unimportant.<\/p>\n

In terms of who you need to speak to before heading to IBAS, it works like this depending on where your dispute happens:<\/p>\n

\n\n\n\n\n\n\n\n
Where?<\/th>\nFirst Port Of Call<\/th>\nSecond Port Of Call<\/th>\nThird Port Of Call<\/th>\n<\/tr>\n
Stadium or Racecourse<\/td>\nDuty Manager<\/td>\nHead Office Area Manager<\/td>\nN\/A<\/td>\n<\/tr>\n
Betting Shop or Adult Gaming Centre<\/td>\nDuty Manager<\/td>\nArea Manager<\/td>\nCustomers Services Department of Proprietor<\/td>\n<\/tr>\n
Bingo Club<\/td>\nDuty Manager<\/td>\nHead Office or Customer Services Department<\/td>\nN\/A<\/td>\n<\/tr>\n
Remote Betting or Gaming Operator<\/td>\nOnline Customer Support<\/td>\nCustomer Services Management<\/td>\nN\/A<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Once you\u2019ve exhausted those options you\u2019ll be able to contact IBAS, who then have seven stages that lead up to their adjudication. They are as follows:<\/p>\n