{"id":2390,"date":"2021-05-12T17:25:15","date_gmt":"2021-05-12T17:25:15","guid":{"rendered":"https:\/\/www.newbettingsites.co\/?page_id=2390"},"modified":"2021-05-12T17:25:15","modified_gmt":"2021-05-12T17:25:15","slug":"can-you-complain-to-the-uk-gambling-commission","status":"publish","type":"page","link":"https:\/\/www.newbettingsites.co\/articles\/can-you-complain-to-the-uk-gambling-commission\/","title":{"rendered":"Can You Complain To The UK Gambling Commission?"},"content":{"rendered":"
The United Kingdom Gambling Commission, often referred to simply by its acronym of the UKGC, is the governing body for betting and gambling<\/a> in the United Kingdom. It is a body that deals not with individual complaints about bookmakers, such as when a bookie doesn\u2019t pay out on a bet that a punter thinks that they should have, but instead deals with the licensing responsibilities of the various betting companies that it issues licences to.<\/p>\n This means that bettors can\u2019t complain about the behaviour of a bookie to the Gambling Commission, instead needing to refer any such conversation to the Independent Betting Adjudication Service<\/a> or the Advertising Standards Authority, depending on what it is that you wish to complain about. You can, however, get in touch with the UKGC if you feel that a bookmaker is failing in their responsibilities around their licence<\/a>.<\/p>\n The United Kingdom Gambling Commission provides operators as well as individuals with licences that allow them to run the likes of arcades, bingo, lotteries, betting machines<\/a>, remote gambling businesses, casinos and gambling software to UK-facing clients. Once the licence has been issued, the UKGC is also responsible for monitoring to see whether the licensee is stick to the conditions and Codes of Practice<\/a> that the licence entails.<\/p>\n Operators that don\u2019t follow the rules and regulations laid out by the Gambling Commission can have action taken against them<\/a>. The type of action that an operator will face will depend entirely on what failings have been discovered, but can include having their licence suspended or being issued with a fine<\/a>. The UKGC\u2019s main job<\/a> is to make gambling and betting as safe as possible for consumers by ensuring that companies offering such activities do so fairly.<\/p>\n The Gambling Commission\u2019s remit is a specific one, aimed as it is on licensing and upholding the licences of companies that wish to operate in markets that will allow their services to be used be British citizens in the United Kingdom. This means that there are a number of things that the UKGC is not responsible for, such as the regulation of spread betting<\/a>, which is the responsibility of the Financial Conduct Authority.<\/p>\n The main thing that the Gambling Commission is not responsible for as far this article is concerned is resolving consumer complaints that are aimed at gambling operators. Those companies that hold a licence issued by the UKGC are expected to ensure that they have sufficient procedures in place in order to allow them to handle complaints, but it is not the responsibility of the Gambling Commission to do so.<\/p>\n On top of that, you won\u2019t be able to get any help getting money back from a bet or have a dispute with the National Lottery ruled on by the UKGC. The Commission is also not in a position to be able to offer legal advice to punters, nor to help people who are trying to develop business models or work through ideas around gambling. Premise licences aren\u2019t the job of the UKGC to issue, nor do the regulate gambling websites that aren\u2019t aimed at British markets.<\/p>\n In the event that you have a dispute with a gambling company, your first port of call will always be to speak to the company directly. In order to gain a licence to operate in a manner that will appeal to UK-based customers, gambling businesses have to have a system in place<\/a> that allows them to deal with complaints. As a result of this, the Independent Betting Adjudication Service will not look at your case unless you have first attempted to resolve it with the betting company directly.<\/p>\nWhat The UKGC Is There For<\/h2>\n
What The UKGC Doesn\u2019t Do<\/h2>\n
Who Can You Complain To?<\/h2>\n